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number 1995/003772/07) and this is our plan of action when it comes to
protecting your privacy. We respect your privacy and take the protection of
personal information very seriously. The purpose of this policy is to describe
the way that we collect, store, use, and protect information that can be
associated with you or another specific natural or juristic person and can be
used to identify you or that person (personal information).
contain the most important and relevant points for you. Please read the full
This policy applies to you if you are:
a visitor to our
a customer who has
ordered or requested the goods or services that we provide; or
an attendee of an
in-person, or virtual event.
applies to you under certain circumstances.
Personal information includes:
that we collect automatically when you visit our website;
that we collect when you attend an in-person, or virtual Rectron event;
collected on registration (see below);
collected on submission; and
information that you provide to us voluntarily (see below);
has been made anonymous so that it does not identify a specific person;
de-identified information that does not relate or cannot be traced back to you
statistical information collected and compiled by us.
Common examples of the types of personal information which we may collect,
and process include your:
identifying information – such as your company name, name, or identification number of any
contact information – such as your company phone number, email address, contact phone
address information – such as your company physical or postal address or your address;
demographic information – such as your gender or marital status.
Depending on the goods or services that you require, we may also collect
sensitive personal information including your:
financial information – such as your bank account details;
sensitive demographic information – such as your race or ethnicity;
medical information – such as information about your physical health collected for public
criminal information – such as information about your commission or alleged commission of
any offence or about any related legal proceedings;
employment information – including your membership of a trade union; and
You must accept all the terms of this policy when you order our goods or
request our services. If you do not agree with anything in this policy, then
you may not order our goods or request our services.
You may not
order our goods or request our services if you do not accept this policy.
You may not access our website or order our goods or request our
services if you are younger than 18 years old or do not have legal capacity to
conclude legally binding contracts.
By accepting this policy, you are deemed to have read, understood,
accepted, and agreed to be bound by all of its terms.
You may only send us your own personal information or the information of
another data subject where you have their permission to do so.
We may change the terms of this policy at any time by updating this web
page. We will notify you of any changes by placing a notice in a prominent
place on the website or by sending you an email detailing the changes that we
have made and indicating the date that they were last updated. If you do not
agree with the changes, then you must stop using the website and our goods or
services. If you continue to use the website or our goods or services following
notification of a change to the terms, the changed terms will apply to you and
you will be deemed to have accepted those updated terms.
Once you register as a Rectron Reseller, or on any of Rectron’s portals
(https://www.rectronzone.co.za; https://rctcloud.co.za; https://www.rctzone.co.za) you will no
longer be anonymous to us. You will provide us with certain personal
information when you or submit your Reseller Application.
This personal information will include:
your name and
your email address;
your mobile number;
your company password
your date of birth;
We will use this personal information to fulfil your account, provide
additional services and information to you as we reasonably think appropriate,
and for any other purposes set out in this policy.
certain information on registration, when you register as a Rectron Reseller.
On order or request
When you order our goods or request our services from us, you will be
asked to provide us with additional information on a voluntary basis (goods or services information).
certain information when you order our goods or request our services from us.
We automatically receive and record Internet usage information on our
server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click
patterns, version of software installed, system type, screen resolutions,
colour capabilities, plug-ins, language settings, cookie preferences, search
on the website, and the dates and times that you visit the website, paths
taken, and time spent on sites and pages within the website (usage information). Please note that
other websites visited before entering our website might place personal
information within your URL during a visit to it, and we have no control over
such websites. Accordingly, a subsequent website that collects URL information
may log some personal information.
certain information from your web browser, including your Internet usage
information when you visit our website.
We may place small text files called ‘cookies’ on your device when you
visit our website. These files do not contain personal information, but they do
contain a personal identifier allowing us to associate your personal
information with a certain device. These files serve a number of useful
purposes for you, including:
website’s functionality to you personally by letting us remember your
improving how our
parties to provide services to our website; and
helping us deliver
targeted advertising where appropriate in compliance with the applicable laws.
Your internet browser generally accepts cookies automatically, but you
can often change this setting to stop accepting them. You can also delete
cookies manually. However, no longer accepting cookies or deleting them will
prevent you from accessing certain aspects of our website where cookies are
certain information from cookies that we may send to your computer to try and
give you a personalised experience.
Third party cookies
Some of our business partners use their own cookies or widgets on our
website. We have no access to or control over them. Information collected by
company that created it, and not by us.
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to
count page views and to access cookies. Any electronic image viewed as part of
a web page (including an ad banner) can act as a web beacon. Our web beacons do
not collect, gather, monitor or share any of your personal information. We
merely use them to compile anonymous information about our website.
certain information from web beacons on our website to compile anonymous
information about our website.
You may also provide additional information to us on a voluntary basis (optional information). This includes
content or products that you decide to upload or download from our website or
when you enter competitions, take advantage of promotions, respond to surveys,
order certain additional goods or services, or otherwise use the optional
features and functionality of our website.
certain optional information, that you provide when you upload or download
content from our website or when you enter competitions, take advantage of promotions,
respond to surveys or register and subscribe for certain additional goods or
We may monitor and record any telephone calls that you make to us, in
compliance with relevant monitoring laws.
Purpose for collection
We may use or process any goods or services information, or optional
information that you provide to us for the purposes that you indicated when you
agreed to provide it to us. Processing includes gathering your personal
information, disclosing it, and combining it with other personal information.
We generally collect and process your personal information for various
goods or services purposes – such as
collecting orders or requests for and providing our goods or services;
marketing purposes – such as pursuing
lawful related marketing activities;
business purposes – such as internal
audit, accounting, business planning, and joint ventures, disposals of
business, or other proposed and actual transactions; and
legal purposes – such as handling claims, complying with
regulations, or pursuing good governance.
We may use your usage information for the purposes described above and
information so that you will not have to re-enter it during your visit or the next
time you access the website;
usage metrics such as total number of visitors and pages accessed; and
track your entries,
submissions, and status in any promotions or other activities in connection
with your usage of the website.
We may use any
of your personal information that you provide to us for the purposes that you
indicated when you agreed to provide it to us.
Consent to collection
We will obtain your consent to collect personal information:
in accordance with
when you provide us
with any registration information or optional information.
We will get
your consent to collect your personal information in accordance with applicable
law when you provide us with it.
We may use your personal information to fulfil our obligations to you.
Messages and updates
We may send administrative messages and email updates to you about the
website or your orders. We may wish to provide you with information about new
goods or services in which we think you may be interested. This means that in
some cases, we may also send you primarily promotional messages. We will not
send you promotional messages unless you have chosen to opt-into them.
We may use
your information to send you administrative messages and email updates to you
regarding the website and for marketing purposes where lawful.
We may share your personal information with:
and/or third-party service providers who assist us to interact with
stakeholders via our website, email or any other method, for the ordering of
goods or when delivering goods, and thus need to know personal information in
order to assist us to communicate properly and efficiently.
affiliates and/or partners (including their employees and/or third-party
service providers) for them to interact directly with stakeholders via email or
any other method, for purposes of sending marketing material regarding any
current or new goods or services, new features, special offers or promotional
items offered by them (unless opted out from receiving marketing material).
government officials, fraud detection agencies or other third parties when we
believe in good faith that the disclosure of personal information is necessary to
prevent physical harm or financial loss, to report or support the investigation
into suspected illegal activity, or to investigate violations of our Terms and
Conditions, or obligated to do so by law.
providers (under contract with us) who help with parts of our business
operations (fraud prevention, marketing, technology services etc.).
Our suppliers so
that they may liaise directly with customers and clients regarding any faulty
goods purchased which requires their involvement; and
for purposes of sending customers or clients invoices for any goods purchased
from such Third-Party Seller, in which case disclosed information will be
limited to email addresses.
We may share
your personal information with third parties for the purposes of fulfilling our
obligations to you among other purposes.
We may disclose your personal information as required by law or
We may disclose personal information if required:
by a subpoena or court
to comply with any
to protect the
safety of any individual or the general public; and
violation of our customer relationship terms.
disclose personal information to third parties if required for legal reasons.
We will not sell personal information. No personal information will be
We may disclose aggregate statistics (information about the customer
population in general terms) about the personal information to advertisers or
We may need to disclose personal information to our employees that
require the personal information to do their jobs. These include our
responsible management, human resources, accounting, audit, compliance,
information technology, or other personnel.
Change of ownership
If we undergo a change in ownership, or a merger with, acquisition by,
or sale of assets to, another entity, we may assign our rights to the personal
information we process to a successor, purchaser, or separate entity. We will
disclose the transfer on the website. If you are concerned about your personal
information migrating to a new owner, you may request us to delete your
We take the security of personal information very seriously and always
do our best to comply with applicable data protection laws. Our hosting company
will host our website in a secure server environment that uses a firewall and
other advanced security measures to prevent interference or access from outside
intruders. We authorize access to personal information only for those employees
who require it to fulfil their job responsibilities. We implement disaster
recover procedures where appropriate.
Our website is
hosted on a secure server and uses security measures to prevent interference by
Accurate and up to date
We will try to keep the personal information we collect as accurate,
complete and up to date as is necessary for the purposes defined in this
policy. From time to time we may request you to update your personal
information. You are able to review or update any personal information that we
hold on you by, emailing us, or phoning us. Please note that in order to better
protect you and safeguard your personal information, we take steps to verify
your identity before making any corrections to your personal information.
your personal information accurate and up to date by accessing your account
online, emailing us, by phoning us.
We will only retain your personal information for as long as it is
necessary to fulfil the purposes explicitly set out in this policy, unless:
retention of the
record is required or authorised by law; or
you have consented
to the retention of the record.
During the period of retention, we will continue to abide by our
non-disclosure obligations and will not share or sell your personal
We may retain your personal information in physical or electronic
records at our discretion.
We will only
retain your personal information for as long as is necessary.
to another country
We may transmit or transfer personal information outside of the country
in which it was collected to a foreign country and process it in that country.
Personal information may be stored on servers located outside the country in
which it was collected in a foreign country whose laws protecting personal
information may not be as stringent as the laws in the country in which it was
collected. You consent to us processing your personal information in a foreign
country whose laws regarding processing of personal information may be less
transfer your personal information outside the country in which it was
collected to a foreign country.
Your rights regarding your information
Provided that you give us suitable and adequate proof of your identity,
you have the right:
To know which
records we hold about you;
If our right to
process your personal information is based on your consent, to withdraw such
consent at any time, provided that this shall not affect the lawfulness of
processing which occurred prior to such withdrawal;
To object to the
further collection, use, sharing or processing of your personal information by
us at any time where such processing activities are not required by us to
comply with our obligations under any agreement we have with you, to exercise
our rights, or for such other purposes as may be required or permitted by
applicable law; and
to require us to
correct, erase or cease processing information or records we hold about you
based on your consent, or that we are no longer permitted to retain, or which
are inaccurate, irrelevant, excessive, out of date, incomplete, misleading or
has been unlawfully obtained.
Any of the above can be done by contacting us by phone or email. We will
notify you of the steps taken as a result of your request. We will not be
obliged to provide you with information or agree to your request to the extent
that we are prohibited thereto by applicable law, if compliance would
unreasonably prejudice our legitimate interests or that of a third party, or if
we have a legal basis upon which to deny your request. Please note that we may
require a reasonable period to comply with your request.
You may exercise
your rights regarding your information at any time.
Please notify us via email if
you have any concerns about the processing of your personal information.
If your concerns
are not satisfactorily resolved, you may lodge a complaint with the South
African Information Regulator at complaints.IR@justice.gov.za or +27 (0) 10 023
You may raise
concerns about the processing of your personal information or lodge a complaint
with the South African Information Regulator if your concerns were not
We are not responsible for, give no warranties, nor make any
representations in respect of the privacy policies or practices of linked or
any third-party websites.
or the way in which we handle personal information, please contact us.
(011) 203 1000
e-mail address: email@example.com
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